We will carefully consider all compliments or complaints and will acknowledge any compliment or complaint within 3 working days of receipt.

If we are not able to immediately resolve a matter that you have raised, a member of staff will be appointed to investigate and you will be informed of a date for the completion of the investigation.

In the event that you are not satisfied with the outcome then the matter will be referred to the Director, and/ or the Chair of the JET South Liverpool Board.

Anonymous Complaints
We will record receipt of anonymous complaints, but we will only investigate those where names and addresses are provided. Your details we be treated confidentially.

Other Help
If you prefer you can complain to your South Liverpool Partnership, your local Councillor or MP.

All complaints are to be addressed to the Director at:

JET South Liverpool
85 - 87 South Parade, Speke
Liverpool L24 2SF
Telephone: 0151 448 1131