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There are 12 categories available for you to make a relevant nomination:
01: Customer Service Contact Centre
Working in either a call centre or administration centre environment, they can demonstrate high standards of customer care and support together with the delivery of first class results to their organisation.
02: Retail Assistant - more than 60 staff
Staff working for companies that employ more than 60 staff that are responsible for assisting customers with their purchase from any type of retail environment. This category could include sales representatives, cashiers/ checkout staff and shop floor assistants.
03: Retail Assistant - less than 60 staff
As above, but for those staff working for companies that employ less than 60 staff.
04: Tourism Support Staff
Providing an invaluable service to those who visit, work or live in the city, including bus, coach, train and taxi drivers, car park attendants, security staff and tourist information centres etc.
05: Healthcare Staff
Those working in a healthcare environment where good customer service plays an important part in ensuring patient well-being. This category could include staff from health centres and doctors' surgeries, hospitals and care homes.
06: Public Service/ Registered Social Landlord
In recognition of the essential role played by those working for publicly funded agencies that provide a direct customer service.This includes local authorities, statutory government agencies and registered social landlords.
07: General Company Employee
This category also incorporates anyone in utilities, industry and manufacturing. The winner will have demonstrated high standards of customer service within their organisation, both through personal dealing with customers and by contributing to the overall customer care policy by their involvement in communications, problem solving and innovation.
08: Receptionist
Recognising those staff who are often the first point of contact for any visitor in any business, including restaurants, hotels and small businesses as well as large 'blue chip' companies. The category includes any staff who are involved in meeting and greeting customers as well as those in more traditional receptionist roles.
09: Young Customer Service Professional of the Year
This award recognised commitment to high standards of customer service, both through personal dealings with customers and by contributing to the overall customer care policy through involvement in communications, problem solving and innovation. Entries in this category are restricted to those aged 22 or under as at 1 January 2005.
10: South Liverpool Customer Service Manager of the Year Award
This Award recognises outstanding achievement in a customer service managerial role. Individuals nominated will have demonstrated outstanding ability in managing, developing and training customer service staff. Above all the winner will be an outstanding motivator, encouraging colleagues to ever-higher levels of improvement.
11: The Unseen Hero
The customer service industry relies upon teams of people who are often unseen such as porters, chambermaids, glass-washers, cleaners, administration staff, volunteers etc.
12: The South Liverpool ACE Award for Customer Service
Individuals nominated for this category may be at any level in their organisation, but will have demonstrated outstanding ability to satisfy customers' demands. Such individuals will be sought out for advice by colleagues and ever-willing to pass on their skills on either a formal or informal basis. They will be recognised as a personal 'centre of excellence' by their colleagues and will be renowned for "going that extra mile".
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